Wisdom, Productivity, Enthusiasm!
Working in the financial services industry requires the same level of proficiency in soft skills as in the more technical aspects of the job.
The ethos of Financial Charisma is really all about the CHARISMA......having personal appeal!
I work with corporate bankers to develop a consultancy
ethos, helping potential
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
What Will Students Learn?
Demonstrate a customer service approach
Understand how your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service
What Topics are Covered?
What is customer service? Who are your customers?
Communication skills and telephone techniques
Dealing with difficult customers and people
Dealing with challenges assertively
Dealing with stress
The first critical element: A customer service focus
The second critical element: Defined in your organization
The third critical element: Given life by employees
The fourth critical element: Be a problem solver
The fifth critical element: Measure it
The sixth critical element: Reinforce it