Engage and motivate your team with a half-day taster training session – just £500 for up to 8 people

The best way to trial the quality and effectiveness of our training is a half-day taster session. Call us on  01306 735 368 or 07920 156 788 to discuss which training module is suitable for your team.

For Insurance Brokers, we recommend the training modules listed below, however we will develop training that is tailored to your specific requirements and to improving your bottom line.  

See our Complete Course Offering for a full list of our training programmes.

• Business Writing
• Coaching and Mentoring
• Communication Strategies
• Conflict Resolution
• Customer Service Excellence
• Delivering Constructive Criticism
• Leadership & Influence
• Presentation Skills
• Teamwork & Team Building
• Time Management

When a workforce has the best financial skills but a lack of soft skills, you have a soft skills gap. It is important that soft skills accompany hard skills to enable your organisation to use its expertise to its full advantage.

 The symptoms of a soft skill gap include:

• Your team may be really good at getting clients but not so good at retaining them
• Your may have a high turnover and have to keep retraining people
• When you have lots of managers but no real leaders

In fact, whenever you are unable to capitalise on the wealth of knowledge, experience and proficiency within your team, then you should be assessing the level of communication and interpersonal skills that are present in your organisation.

The workplace has evolved an interpersonal dynamic that can't be ignored. The acts of listening, presenting ideas, resolving conflict, and fostering an open and honest work environment all come down to knowing how to build and maintain relationships with people. It's those relationships that allow people to participate fully in team projects, show appreciation for others, and enlist support for their projects.

• Presonal accountability
• The degree of collaboration
• Interpersonal negotiation skills
• Conflict resolution
• People's adabtability and flexibility
• The clarity of communication
• Creative thinking
• Coaching and mentoring

The more of these things you see around you, the better people's soft skills are likely to be within your organisation. These all have a significant impact on the attitude a person brings to interactions with clients, customers, colleagues, supervisors, and other stakeholders. The more positive someone's attitude, the better that person's relationships will be. That's what fosters great team performance, and leads people to contribute strongly to the organisation's vision and strategy.